be9 Terms & Conditions

1. Definitions

Throughout this Agreement the following definitions apply:

• "Platform" means the be9 website accessible at be9.im and any associated subdomains, mobile interfaces, or APIs operated by be9.
• "Player" / "User" / "you" means any individual who registers, accesses, or uses the Platform.
• "Account" means the individual player profile created upon successful registration, linked to a verified mobile number.
• "Real Money Balance" means funds deposited by the Player from a personal payment account and credited to the Player's be9 account.
• "Bonus Balance" means promotional credits awarded by be9 that are subject to wagering requirements and are separate from the Real Money Balance.
• "Wagering Requirement" means the number of times a bonus amount must be wagered before any associated winnings can be withdrawn.
• "Game Rules" means the individual rules applicable to each game or betting market available on the Platform, accessible within each game or market interface.

2. Eligibility and Registration

To register and maintain an active account on be9, you must satisfy all of the following conditions at all times:

• You are a natural person aged 21 years or older. be9 strictly prohibits minors from accessing the Platform in any capacity.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You have not previously had an account suspended or permanently closed by be9 for any breach of these Terms.
• You have the legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction.
• You will provide accurate, complete, and current information during registration and keep that information up to date.
• You have not been included on any self-exclusion list or formally requested a cooling-off period that remains active.

be9 reserves the right to request supporting documentation to verify any of the above conditions at any time. Failure to provide satisfactory verification within a reasonable period may result in account suspension or closure and the withholding of pending withdrawals pending investigation.

Each individual may hold exactly one (1) account on be9. Operating multiple accounts — whether under the same identity, multiple identities, or in collusion with another person — is a material breach of this Agreement and will result in the immediate closure of all associated accounts and the forfeiture of any balances held therein.

3. Account Security and Responsibility

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any one-time passwords (OTP) sent to your registered mobile number. be9 will never request your password by email, telephone, or any other channel. You must:

• Choose a strong, unique password that is not shared with any other online service.
• Enable OTP verification on your account, which be9 strongly recommends as a minimum security measure.
• Log out of your account on shared or public devices.
• Notify be9 support immediately at [email protected] if you suspect any unauthorised access to your account.

be9 accepts no liability for any losses arising from unauthorised account access where the Player has failed to maintain adequate security practices. Transactions completed using valid credentials prior to a reported security breach will be treated as authorised by the account holder.

4. Deposits and Withdrawals

be9 supports deposits and withdrawals via the following payment channels available in Bangladesh: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The following conditions apply to all financial transactions on the Platform:

• The minimum deposit amount is ৳100. Minimum and maximum withdrawal amounts are displayed within the cashier section of your account and may be updated from time to time.
• All deposits must originate from a payment account registered in your own legal name. Deposits from accounts belonging to third parties — including family members — are strictly prohibited.
• be9 processes withdrawal requests during support hours (9:00 AM – 11:00 PM BST, UTC+6, seven days a week). Processing times vary by payment method and are indicated at the point of withdrawal request.
• be9 reserves the right to request identity verification documentation before processing any withdrawal. Withdrawals may be suspended pending satisfactory completion of identity checks.
• Chargebacks, payment reversals, or fraudulent transaction attempts will result in the immediate suspension of the relevant account and may be referred to the appropriate authorities.
• be9 is not responsible for delays caused by third-party payment processors or mobile financial service providers including bKash, Nagad, and Rocket.

Currency on be9 is denominated in Bangladeshi Taka (BDT / ৳). All displayed balances, bonus amounts, and transaction records are shown in BDT.

5. Bonuses and Promotions

From time to time be9 offers welcome bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions unless the specific promotion page states otherwise:

• Bonus funds are credited to a separate Bonus Balance and cannot be withdrawn directly. Only winnings generated from wagering the bonus, once the applicable Wagering Requirement is satisfied, are eligible for withdrawal.
• Wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal caps for each bonus are detailed in the individual promotion terms published on the Platform at the time of the offer.
• be9 reserves the right to modify, suspend, or withdraw any promotion at any time. Players who have already opted into a promotion will be notified of material changes.
• Bonus abuse — including but not limited to creating multiple accounts to claim the same offer, placing low-risk covering bets, or exploiting technical errors — will result in the forfeiture of all associated bonus funds and winnings, and may lead to permanent account closure.
• Only one welcome bonus is available per player, per household, per device, and per IP address.

6. Games, Betting, and Fair Play

be9 offers a range of gaming products including live casino games (Evolution Gaming, Ezugi), slots (Pragmatic Play, NetEnt, Microgaming), crash games (Aviator by Spribe), fish games, and sports betting covering cricket, football, kabaddi, and other markets. The following conditions apply across all products:

• All game outcomes on be9 are determined by certified Random Number Generator (RNG) technology or by live dealer processes conducted in real time. be9 does not manipulate outcomes.
• Sports betting odds are set by be9 and may change before a bet is confirmed. The odds at the time of bet placement are the binding odds for that wager.
• In-play (live) bets are accepted subject to the specific rules of the relevant sport and market. be9 reserves the right to suspend in-play markets at any time without notice.
• In the event of a technical error, disconnection, or game malfunction, be9 will resolve the situation in accordance with the relevant Game Rules. The Platform's server records are the authoritative record of all game outcomes and transactions.
• Minimum and maximum bet amounts per game or market are displayed at the point of play and may vary by product and account status.
• Any evidence of cheating, use of automated betting software (bots), collusion with other players or dealers, or exploitation of software vulnerabilities will result in immediate account termination and forfeiture of all balances.

be9 uses SSL encryption across the entire Platform and employs transaction monitoring to detect irregular betting patterns. Players found to be engaging in fraudulent activity may be reported to relevant financial and law enforcement bodies.

7. Responsible Gaming

be9 is committed to providing a safe and responsible gaming environment. The Platform is strictly for adults aged 21 and above. be9 provides the following responsible gaming tools to all registered players, accessible from within the account settings at any time:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit.
• Session Time Limits: Set a maximum continuous play duration after which you will be logged out automatically.
• Loss Limits: Restrict the maximum amount you are permitted to lose within a defined period.
• Cool-Off Period: Temporarily suspend your account for a defined period of between 24 hours and 6 weeks.
• Self-Exclusion: Permanently close your account. A self-exclusion request is processed immediately and is irreversible for a minimum period of 12 months.

If you believe your gaming behaviour is causing harm to yourself or others, please contact our support team at [email protected] or visit our Responsible Gaming page for guidance and resources. be9 takes responsible gaming seriously and will never knowingly allow a self-excluded player to maintain an active account.

8. Intellectual Property

All content on the be9 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game interfaces, software, and the overall design — is the exclusive property of be9 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming entertainment. You must not:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Platform content without prior written authorisation from be9.
• Modify, adapt, translate, reverse-engineer, decompile, or disassemble any part of the Platform or its underlying software.
• Use automated scraping tools, data harvesting scripts, or bots to extract content or data from the Platform.
• Frame or mirror any portion of the Platform on any other server or internet-enabled device without express written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, be9 shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds resulting from gaming outcomes, which are inherently subject to chance.
• Interruption, suspension, or termination of Platform services due to maintenance, technical issues, or circumstances beyond be9's reasonable control.
• Unauthorised access to your account where such access results from your failure to maintain adequate security.
• Delays in payment processing attributable to third-party payment service providers.
• Any loss arising from your reliance on information, advice, or statements made on the Platform that do not form part of a binding contractual commitment.

Nothing in this Agreement excludes liability that cannot be excluded under mandatory applicable law. be9's total aggregate liability to you in connection with the Platform shall in no event exceed the total amount deposited by you in the thirty (30) days immediately preceding the event giving rise to the claim.

10. Account Termination and Suspension

be9 reserves the right to suspend or permanently close any account, with or without prior notice, for any of the following reasons:

• Breach of any provision of this Agreement, including the eligibility requirements in Section 2.
• Provision of false, inaccurate, or misleading information during registration or verification.
• Suspected fraudulent activity, money laundering, or use of the Platform for any illegal purpose.
• Failure to complete identity verification within the required timeframe.
• Confirmed use of automated software, bots, or exploits in breach of Section 6.
• Receipt of a chargeback or payment reversal from your payment provider.

Upon account closure for breach of this Agreement, be9 reserves the right to forfeit any Real Money Balance and Bonus Balance held in the account where such closure results from confirmed fraudulent or abusive activity. Where an account is closed for other reasons, any verified Real Money Balance will be returned to the Player via the original payment method, subject to completion of identity verification.

You may close your account voluntarily at any time by contacting support at [email protected]. Voluntary closure requests are processed within two business days. Any remaining verified Real Money Balance will be refunded to your registered payment account.

11. Privacy and Data

be9 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of this Agreement. By registering on the Platform you consent to the collection and use of your personal data as described in the Privacy Policy. Key points include:

• Registration data (name, mobile number, date of birth) is collected and stored securely.
• Financial transaction data is processed via encrypted connections. be9 does not store bKash, Nagad, or Rocket PINs or full card numbers on its servers.
• Account activity data is retained for fraud prevention, dispute resolution, and regulatory compliance purposes.
• be9 does not sell personal data to unaffiliated third parties.

12. Amendments to These Terms

be9 reserves the right to amend, update, or replace any part of this Agreement at any time. Material changes will be communicated to registered Players via the registered mobile number or through a prominent notice on the Platform. Continued use of the Platform following notification of changes constitutes acceptance of the revised Agreement. It is your responsibility to review these Terms periodically.

The version of these Terms displayed on the Platform at any given time is the current, operative version. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

13. Governing Law and Disputes

This Agreement and any dispute, claim, or controversy arising out of or in connection with it shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and be9, you should first contact our support team at [email protected] to seek an informal resolution. be9 aims to acknowledge all formal complaints within 48 hours and to resolve them within 14 business days.

If a dispute cannot be resolved through direct communication, both parties agree to pursue resolution through binding arbitration before initiating any other legal proceeding. The decision of the arbitrator shall be final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction where necessary to prevent imminent harm.