be9 Privacy Policy

1. Who We Are

be9 operates the online casino and sports betting platform accessible at be9.im and any associated subdomains or mobile interfaces (collectively, the "Platform"). For the purposes of this Privacy Policy, be9 is the data controller — the entity that determines the purposes and means by which your personal data is processed.

If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of your data rights, you may contact us at [email protected]. Our support team is available 9:00 AM – 11:00 PM BST (UTC+6), seven days a week.

2. Information We Collect

be9 collects personal data across several categories. We collect only what is genuinely necessary to deliver and operate the Platform securely and in compliance with our obligations. The categories of data we collect are as follows:

2.1 Registration and Identity Data

• Full legal name as it appears on your national identity document.
• Date of birth (to verify you are aged 21 or older).
• Registered mobile number (used for OTP verification and account communication).
• Username and hashed password credential.
• City or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).

2.2 Identity Verification Documents

• A copy of a government-issued photo identity document (National ID card, passport, or driving licence) when requested for Know Your Customer (KYC) verification.
• A selfie photograph or liveness check where required to confirm document authenticity.
• Proof of ownership of your registered payment account (e.g., screenshot of your bKash, Nagad, or Rocket account showing the registered name and mobile number).

2.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references.
• Mobile Financial Service (MFS) transaction reference numbers from bKash, Nagad, Rocket, and Upay.
• Bank account identifiers (last four digits only) where bank transfers are used via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank.
• be9 does not store full card numbers, CVV codes, or MFS PINs on its servers at any point.

2.4 Usage and Activity Data

• Login timestamps, session durations, and IP address at the time of login.
• Device type, operating system, browser type and version, and screen resolution.
• Games played, bet amounts, wager history, win/loss records, and bonus usage.
• Sports betting selections, odds accepted, and settlement outcomes.
• Customer support interactions, including messages sent via the support channel.

2.5 Cookies and Tracking Technologies

be9 uses cookies and similar technologies to maintain session state, remember user preferences, and monitor platform performance. See Section 9 for full details on cookie usage and your opt-out options.

3. How We Use Your Data

be9 processes personal data only for defined, legitimate purposes. The table below sets out each purpose and the data categories involved:

be9 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where automated systems flag an account for potential fraud or policy breach, a human member of the compliance team reviews the case before any action is taken.

4. Legal Basis for Processing

be9 relies on the following legal bases to process your personal data:

• Contractual necessity: Processing required to fulfil our obligations under the user agreement — account creation, payment processing, and customer support.
• Legitimate interests: Fraud prevention, security monitoring, platform analytics, and responsible gaming enforcement, where our interests do not override your rights.
• Legal obligation: Retention of financial records and identity verification documents to satisfy applicable anti-money laundering (AML) and record-keeping requirements.
• Consent: Sending optional promotional communications via SMS or platform notifications. You may withdraw this consent at any time by contacting support or updating your notification preferences in your account settings.

5. Data Sharing and Disclosure

be9 does not sell, rent, or trade your personal data to unaffiliated third parties. We share data only in the following limited circumstances:

• Payment processors: Transaction reference data is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) and bank partners solely to process your deposits and withdrawals. These providers operate under their own privacy policies and contractual obligations.
• Game content providers: Where third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) supply live casino or slot content through integrated APIs, a pseudonymous player identifier and session token are passed to their systems to load the game. No directly identifying personal data (name, mobile number) is transmitted to game providers.
• Identity verification services: Where a third-party KYC service is used to validate document authenticity, identity document images are shared securely with that service under strict data processing agreements. Documents are not retained by the KYC provider beyond the verification period.
• Law enforcement and regulatory bodies: be9 will disclose personal data where required by a valid legal order, court direction, or formal request from a competent authority. We will, where legally permitted, notify you of such requests before disclosure.
• Business continuity: In the event of a merger, acquisition, or transfer of assets, player data may be transferred to the successor entity under equivalent privacy protections. You will be notified in advance of any such transfer.

6. Data Retention

be9 retains personal data for as long as your account remains active and for a defined period after account closure, in accordance with the following schedule:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, to meet anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven (7) years from the date of each transaction, consistent with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period of account activity and for five (5) years following closure. Documents are stored in encrypted form and access is restricted to authorised compliance personnel.
• Usage and activity logs: Retained for up to two (2) years from the date of generation for fraud prevention and dispute resolution purposes, then anonymised or deleted.
• Support communications: Retained for two (2) years from the date of the last interaction to allow for follow-up and dispute resolution.
• Marketing consent records: Retained until consent is withdrawn and for twelve (12) months thereafter as evidence of the consent history.

When data is no longer required and the applicable retention period has expired, be9 will securely delete or irreversibly anonymise it in accordance with standard data destruction practices.

7. Your Data Rights

As a user of the be9 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We aim to respond to all data rights requests within 30 calendar days.

• Right of access: You may request a copy of the personal data be9 holds about you and receive information about how it is used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Certain data (such as your registered mobile number) can be updated directly in your account settings.
• Right to erasure ("right to be forgotten"): You may request that be9 delete your personal data. This right is subject to legal retention obligations — we cannot delete transaction records that we are legally required to retain. Where erasure is not possible in full, we will inform you of the specific data that must be retained and the reason.
• Right to restrict processing: In certain circumstances you may request that be9 limit the use of your data while a dispute or query is being resolved.
• Right to data portability: You may request that be9 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service.
• Right to object: You may object to be9 processing your data on the basis of legitimate interests, including for direct marketing purposes. Where you object to marketing, we will stop immediately.
• Right to withdraw consent: Where processing is based on consent (e.g., promotional SMS messages), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8. Data Security

be9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your browser or app and be9 servers.
• Encrypted storage of identity documents and sensitive account data at rest using industry-standard encryption algorithms.
• Access controls limiting data access to authorised personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• OTP (one-time password) verification via your registered mobile number for login and withdrawal actions.
• Continuous transaction monitoring to detect and flag unusual patterns indicative of fraud, account takeover, or money laundering.
• Regular security reviews of the Platform infrastructure, including vulnerability assessments and penetration testing by qualified security professionals.

While be9 takes reasonable and appropriate steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, be9 will notify affected users as soon as reasonably practicable.

You also play an important role in security: keep your password unique and confidential, never share your OTP with anyone (including persons claiming to be be9 staff), and contact [email protected] immediately if you suspect your account has been compromised.

9. Cookies and Tracking Technologies

be9 uses cookies and similar client-side storage technologies to support platform functionality and improve the user experience. The types of cookies used are as follows:

• Strictly necessary cookies: Required for the Platform to function. They maintain your login session, store your language preferences, and enable security features such as CSRF protection. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: Collect anonymised data about how players use the Platform — which pages are visited most, how long sessions last, and where errors occur. This data is used solely to improve the Platform and is not linked to your identity.
• Functional cookies: Remember your preferences (e.g., last game played, preferred deposit method) to personalise your experience on return visits.

be9 does not use third-party advertising or tracking cookies that follow you across other websites. You may clear cookies at any time through your browser settings. Please note that clearing strictly necessary cookies will log you out of your session.

10. Children and Minors

The be9 platform is strictly restricted to individuals aged 21 years and above. be9 does not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or submitted personal data, the account will be closed immediately and all associated data will be deleted. If you are a parent or guardian and believe your child has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

11. Changes to This Privacy Policy

be9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. When material changes are made, we will notify registered players via the mobile number associated with their account and display a prominent notice on the Platform. The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the Platform after a notified policy change constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should close your account by contacting [email protected] prior to the effective date of the change.

12. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the be9 Data Support team:

• Email: [email protected] (plain text — not a clickable link)
• Support hours: 9:00 AM – 11:00 PM BST (UTC+6), seven days a week
• Response time: We aim to acknowledge all privacy-related queries within 48 hours and resolve them within 30 calendar days.

If you are unsatisfied with be9's response to a privacy complaint, you have the right to escalate the matter through appropriate legal channels available in your jurisdiction. be9 will cooperate fully with any such process.